Franklin American Mortgage Company
  • Franklin, TN, USA
  • Hourly
  • Full Time

Franklin American Mortgage is now part of Citizens Bank, N.A.  By joining forces with Citizens Bank and complementing each other's strengths, we'll improve the breadth and depth of our capabilities. We strive to find talented, service-oriented professionals committed to excellence to join our customer-centric culture built around helping your customers and your community.

Effective August 1, 2018, Franklin American Mortgage Company is owned and operated by Citizens Bank, N.A.  Therefore, the individual hired to fill this role will be an employee of Citizens Bank.


This position is responsible breaking down and shipping Conventional and FHA and VA closed loans, while checking the documents for accuracy. 

Primary responsibilities include:

  • Ship anywhere between 10 and 60 loan files, including Conventional, FHA, and VA closed loans, depending on business demands.
  • Assemble loan documents in a specific stacking order, including checking all documents for accuracy.
  • Partake in index training on Conventional, FHA and VA closed loans.
  • Partake in cross training in final docs and collateral document areas.
  • Break down FHA and VA files for HUD/VA review.


  • At least six months experience in a bank or mortgage company's shipping, servicing or post-closing departments.
  • Knowledge of mortgage closing documents.
  • Knowledge of Microsoft Office Suite.
  • High school diploma or GED.
  • Excellent data entry skills.
  • Excellent written and verbal communication skills.
  • Excellent organizational and time-management skills.
  • Strong customer service skills.
  • Ability to work independently and with a team.
  • Ability to work effectively in a fast-paced environment with low tolerance for error.

Hours & Work Schedule

Hours per Week:  40

Work Schedule:  Monday through Friday

Why Work with Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Franklin America Mortgage Company, a division of Citizens Bank, N.A., a national banking association.


Franklin American Mortgage Company
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