Franklin American Mortgage Company
  • Franklin, TN, USA
  • Hourly
  • Full Time

Franklin American Mortgage is now part of Citizens Bank, N.A.  By joining forces with Citizens Bank and complementing each other's strengths, we'll improve the breadth and depth of our capabilities. We strive to find talented, service-oriented professionals committed to excellence to join our customer-centric culture built around helping your customers and your community.

Effective August 1, 2018, Franklin American Mortgage Company is owned and operated by Citizens Bank, N.A.  Therefore, the individual hired to fill this role will be an employee of Citizens Bank.


The Government Reviewer I will be responsible for review of either FHA or VA government loan files for required submission documents, identify missing documents and completing necessary related tasks as needed per department standards.

Primary responsibilities include:

  • Review loan file to ensure all documents are complete and accurate; identify missing documents and acquire missing information for FHA and VA government loan files.
  • Prepare endorsement review package for scanning.


  • High School diploma required
  • Knowledge of mortgage documentation a plus
  • Experience working with documentation in a high-volume environment
  • Basic computer skills with strong typing and data entry ability
  • Exemplary customer service skills
  • Excellent communication skills, both verbal and written
  • Well organized, detail oriented, efficient and a self-starter who can carry out assignments to completion and work with minimal supervision
  • Ability to review paperless documents with an eye for error
  • Ability to meet quotas as outlined by management

Hours & Work Schedule

Hours per Week:  40

Work Schedule:  Monday through Friday

Why Work with Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Franklin America Mortgage Company, a division of Citizens Bank, N.A., a national banking association.


Franklin American Mortgage Company
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