Franklin American Mortgage Company
  • Franklin, TN, USA
  • Hourly
  • Full Time

Franklin American Mortgage is now part of Citizens Bank, N.A.  By joining forces with Citizens Bank and complementing each other's strengths, we'll improve the breadth and depth of our capabilities. We strive to find talented, service-oriented professionals committed to excellence to join our customer-centric culture built around helping your customers and your community.

Effective August 1, 2018, Franklin American Mortgage Company is owned and operated by Citizens Bank, N.A.  Therefore, the individual hired to fill this role will be an employee of Citizens Bank.


Provide administrative support for sales team and assist on day-to-day activities to continually improve our operations.

Primary responsibilities include:

  • Assist in daily administrative tasks to support the team including handling expenses, sales meeting planning including catering needs, room scheduling and supplying ordering. In addition, approve timecards, manage branch assignments, create presentations and coordinate department travel as needed.
  • Support onboarding and offboarding of colleagues including system maintenance and communications; aid new hires on overall general questions.
  • Support reporting functions including recruiting reports and clean up general reports for distribution.
  • Coordinate training needs as well as department events.


  • 3 to 5+ years of experience as an Administrative Assistant or similar responsibilities.
  • Advanced knowledge of Microsoft Office suite.
  • High school diploma required, college degree preferred.
  • Excellent written and verbal communication skills.
  • Excellent time-management and organizational skills.
  • Ability to communicate to all levels of individuals, both internal and external.
  • Ability to maintain a swift work pace and handle multiple tasks simultaneously.
  • Ability to proactively perceive or be conscious of upcoming demands.
  • Must maintain a high level of confidentiality.

Hours & Work Schedule

Hours per Week:  40

Work Schedule:  Monday through Friday

Why Work with Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Franklin America Mortgage Company, a division of Citizens Bank, N.A., a national banking association.


Franklin American Mortgage Company
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