Franklin American Mortgage Company
  • Franklin, TN, USA
  • Full Time

Franklin American Mortgage is now part of Citizens Bank, N.A.  By joining forces with Citizens Bank and complementing each other's strengths, we'll improve the breadth and depth of our capabilities. We strive to find talented, service-oriented professionals committed to excellence to join our customer-centric culture built around helping your customers and your community.

Effective August 1, 2018, Franklin American Mortgage Company is owned and operated by Citizens Bank, N.A.  Therefore, the individual hired to fill this role will be an employee of Citizens Bank.


The Application Development Manager is responsible for leading an Application Development Team in the delivery of projects and enhancements to business-critical systems.

Primary responsibilities include:

Leader of Application Development Team:

  • Manage direct reports and provide daily coaching.
  • Create Performance Goals and Training Strategies for direct reports.
  • Ensure Team is staffed appropriately to fulfill assigned deliverable goals and future activities.
  • Develop strategies to minimize key resource dependencies.

Leader and Supporter of the SDLC Process:

  • Address impediments that have been escalated by the Team.
  • Address any issues/risks that impact the business as the point of escalation. This could include resetting expectations around delivery as well as issues raised around requirements.
  • Support the SDLC process and Scrum Master on the day-to-day SDLC activities of the Team.

Leader in Resource Forecasting and Allocations:

  • Plan forecasting of resources.
  • Ensure the right resources are put on the right work.

Ensure adherence to departmental quality metric targets.  

Connect Application Development Team with broader IT and Business Strategies.

Work directly with Information Technology Leadership to meet organizational goals, improve processes and maintain Production SLA commitments.


  • 7+ years of IT Management Experience.
  • Experience working in Java/.NET development environments.
  • Experience working in an Agile development environment using Scrum methodologies preferred but not required.
  • Demonstrated depth of leadership experience, excellent communication skills and the ability to collaborate and partner with other IT leaders.
  • Bachelor's Degree in Computer Science or equivalent area.
  • Experience working in an Agile development environment using Scrum methodologies preferred but not required.
  • Must possess excellent management and written/verbal communication skills.
  • Exhibit strong problem-solving skills and communicate decisions diplomatically.
  • High degree of leadership to motivate people and manage change.
  • Confidence and ability to interact with individuals at all levels of the organization and a variety of audiences (technical and non-technical).
  • Responsibilities may require evening and weekend work in response to needs of the systems being supported.
  • Ability to travel up to 10% of the time.

Hours & Work Schedule

Hours per Week:  40

Work Schedule:  Monday through Friday

Why Work with Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Franklin America Mortgage Company, a division of Citizens Bank, N.A., a national banking association.



Franklin American Mortgage Company
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