Franklin American Mortgage Company
  • Franklin, TN, USA
  • Full Time

Franklin American Mortgage is now part of Citizens Bank, N.A.  By joining forces with Citizens Bank and complementing each other's strengths, we'll improve the breadth and depth of our capabilities. We strive to find talented, service-oriented professionals committed to excellence to join our customer-centric culture built around helping your customers and your community.

Effective August 1, 2018, Franklin American Mortgage Company is owned and operated by Citizens Bank, N.A.  Therefore, the individual hired to fill this role will be an employee of Citizens Bank.



Product Manager is responsible for the success of the product by maximizing the value of the product.


Primary responsibilities include:

  • Business and technology champion for the strategy related to the product and responsible to short and long-term product vision.
  • Maintains a deep knowledge of the customer, the data, the business and the industry. Leverages the knowledge to increase the value of the product.
  • Understands and translates business strategy and regulatory requirements into components, features, and user stories.
  • Creates and maintains the product roadmap.
  • Manages and grooms the product backlog, participates in our development process as needed and supports UAT activities.



  • 5+ years directly related experience including product owner/management or other lending industry experience
  • Bachelor's degree or combination of some college and experience, bachelor's degree in computer science preferred
  • Experience working in an Agile development environment using Scrum methodologies desired
  • Ability to negotiate effectively with executive business partners and able to drive business needs forward with tight deadlines
  • Ability to articulate complex ideas, presentations and plans simply and with clarity to all levels across the organization


Hours & Work Schedule


Hours per Week:  40

Work Schedule:  Monday through Friday

Occasional evening and weekend work may be required as job duties demand.


Why Work with Us


At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.


Equal Employment Opportunity


It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.


Equal Employment and Opportunity Employer/Disabled/Veteran


Franklin America Mortgage Company, a division of Citizens Bank, N.A., a national banking association.




Franklin American Mortgage Company
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