Franklin American Mortgage Company
  • Irving, TX, USA
  • Full Time

Franklin American Mortgage is now part of Citizens Bank, N.A.  By joining forces with Citizens Bank and complementing each other's strengths, we'll improve the breadth and depth of our capabilities. We strive to find talented, service-oriented professionals committed to excellence to join our customer-centric culture built around helping your customers and your community.

Effective August 1, 2018, Franklin American Mortgage Company is owned and operated by Citizens Bank, N.A.  Therefore, the individual hired to fill this role will be an employee of Citizens Bank.

Responsibilities

This Inside Sales position will be responsible for generating sales of home lending products including mortgage, home equity loans and lines of credit through leads and applications obtained through, but not limited to the retail branch network, internal phone and web referrals and other internal direct to customer campaigns.  Through timely and responsive customer contact; needs based selling techniques; and by adhering to all applicable quality and service guidelines, meet production and customer satisfaction targets. Ensure follow up and follow through with both Internal and External customers is occurring with a sense of urgency. Meet and exceed established department service level agreements.

Qualifications

  • BA /BS degree or equivalent experience
  • 4 years of sales experience in financial services
  • 3 years of current Mortgage and Home Equity experience
  • Ability to work independently and successfully in a team environment
  • Experience working in a call center environment
  • Superior organization and time management skills
  • Demonstrated ability to handle multiple tasks efficiently in fast environment
  • Effective written and verbal communication skills essential
  • Capable of delivering results within specified timeframe
  • Proficient PC skills, including MS Office experience
  • Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS

Hours & Work Schedule

Hours per Week:  40

Work Schedule:  Monday through Friday

Why Work with Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Franklin America Mortgage Company, a division of Citizens Bank, N.A., a national banking association.

Franklin American Mortgage Company
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