Franklin American Mortgage Company
  • Franklin, TN, USA
  • Full Time

Business Systems Analyst III

Franklin American Mortgage is looking for an experienced, professional individual to join our Information Technology team. The Business Systems Analyst III is to act as liaison among stakeholders to elicit feedback on requirements and perform analysis for changes to business processes, policies and information systems. The Business Systems Analyst understands business problems and opportunities in the context of the requirements and recommends solutions that enable the organization to achieve its goals through collaboration with technical teams, Architects and database teams to elicit technical requirements and constraints.


  • Formulates and defines systems scope and objectives based on user needs and a thorough understanding of business systems and industry requirements.
  • Documents business requirements to ensure applicability to operational areas when changes are implemented
  • Ensure requirements/user stories are in a consumable state for backlog grooming; containing the appropriate Acceptance Criteria for Development and Quality Analysts.
  • Work with Product Owner to finalize the priority of the work within the backlog, both system and business requirements. Ensuring the backlog remains in line with IT Initiatives.
  • Support the team during sprinting and estimation, running down any questions that are uncovered.
  • Active participation through all phases of the project in an Agile Development environment.
  • Considers the business implications of the application to the current and future business environment.
  • Accountable for the effectiveness, quality and timeliness of project design decisions and how easily these designs can be implemented.
  • Provides linkage and continuity to business units, development, operations and technical support groups in the testing and implementation of recommendations. Acts as an expert technical resource to client and development management and staff in all phases of the development and implementation process.
  • Works with the SDLC team & to maintain project schedules that consider the priorities, key milestones, time estimates, task sequencing and identification of tasks that may be performed concurrently to achieve objectives.
  • Partners with Product Owners and Development teams to understand solution design, related deliverables and definition of "done".
  • Ensure clear success criteria are documented within standard test plans.


  • Bachelor's degree in Computer Science or a related discipline and/or at least six, typically eight years of solid, diverse work experience in IT.
  • At least 6+ years as a Business or Systems Analyst
  • SQL Experience a plus
  • Experience documenting requirements for .net or JAVA applications a plus
  • Ability to drive to results independently.
  • Strong analytical and creative problem-solving skills.
  • Proficient in Microsoft Office Suite products
  • Proven successful track record in working on application development teams.
  • Excellent oral, written presentation and communication skills.

Company Overview:

Franklin American Mortgage Company is a privately-held mortgage banking firm. We are built upon traditional values and beliefs and our dedication to professionalism, unparalleled customer service and integrity in decision making and processes continues to set us apart within the industry.  Internally, employee feedback often talks about our team-oriented culture, supportive management and our ability to focus on growing and encouraging employees to achieve success individually and collaboratively through team dynamics. We choose to challenge ourselves to continue to be the best mortgage banker in an evolving industry.


Franklin American Mortgage Company offers a three-tiered Medical Plan, Dental, Vision, Disability Plans, Company Paid Life Insurance and Wellness Program. Medical Insurance is available within 30 days of employment. Franklin American also offers Paid Time Off, Holiday Pay, 401k plan, professional work environment, room for growth and career advancement.



For more information about the company and its services, please go to

Equal Opportunity Employer


Franklin American Mortgage Company
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