Franklin American Mortgage Company
  • Franklin, TN, USA
  • Full Time

Change Management Specialist (Enterprise Risk) 

Franklin American Mortgage Company is looking for an experienced, professional individual to join our Enterprise Risk department. The primary responsibility of this position is to manage the Corporate Risk change intake process. The Enterprise Change Management Specialist will log, track and document all regulatory and non-regulatory change requests, ensure stakeholders are aware of key risks/changes affecting their respective departments, and maintain a centralized Governance system that encompasses various impacts to FAMC.


Daily management of regulatory and non-regulatory change requests including:

  • Ensure receipt of industry updates by subscribing to distribution lists and periodic daily retrieval of announcements from managed list of entities.
  • Monitor industry communications to identify additional areas of impact to FAMC and to make recommendations regarding maintenance of the managed list of entities.
  • Conduct initial analysis of announcements and identify stakeholders and/or asses the change to determine potential impact and risks to the company.
  • Coordinate with the Compliance and Product Development to validate and confirm initial impact assessment and to assess criticality and scope of proposed changes.
  • Update and maintain the tracking software for all change requests.
  • Distribute change requests as needed to the business once analysis is complete and validated.  
  • Ensure changes are reviewed in a timely manner and monitor for agreed upon implementation for impacted areas.
  • Clearly document outcome and final decisions made on all items including details regarding the impact or reasons for no impact.

Support change management projects including deliverables as assigned, including: planning, requirements, communication, implementation, and follow up.

Create and maintain Change Management related policies, procedures, dashboards and reports. Provide periodic management reporting.

Organize Change Management meetings including scheduling rooms, coordinating meeting logistics and preparing the agenda. Responsible for leading the meeting and updating tickets based on meeting discussion.

Serve as point of contact for Change Management communication including daily announcement distribution.


  • At least two years previous mortgage experience; experience in compliance or credit policy a plus
  • Project management/coordinator experience preferred
  • Advance skills using Microsoft Office including Word, Excel and PowerPoint
  • Strong verbal and written communication skills
  • Strong collaboration and teamwork skills
  • Excellent time management skills with an attention to detail
  • Ability to communicate to all levels of workforce including senior management
  • Must be able to produce professional presentations and documents
  • Ability to multi-task, prioritize and maintain strict deadlines
  • Professional dress and demeanor

Company Overview:

Franklin American Mortgage Company is a privately-held mortgage banking firm. We are built upon traditional values and beliefs and our dedication to professionalism, unparalleled customer service and integrity in decision making and processes continues to set us apart within the industry. Internally, employee feedback often talks about our team oriented culture, supportive management and our ability to focus on growing and encouraging employees to achieve success individually and collaboratively through team dynamics. We choose to challenge ourselves to continue to be the best mortgage banker in an evolving industry.

Franklin American Mortgage Company offers a three-tiered Medical Plan, Dental, Vision, Disability Plans, Company Paid Life Insurance and Wellness Program. Medical Insurance is available within 30 days of employment. Franklin American also offers Paid Time Off, Holiday Pay, 401k plan, professional work environment, room for growth and career advancement.

 For more information about the company and its services, please go to

Equal Opportunity Employer

Franklin American Mortgage Company
  • Apply Now

  • * Fields Are Required

    What is your full name?

    How can we contact you?

    By clicking the button above, I agree to PrevueAPS's Applicant Information Use Policy.
  • Sign Up For Job Alerts!

  • Share this Page