Franklin American Mortgage Company
  • Franklin, TN, USA
  • Full Time

IT QA Analyst Team Lead 

Franklin American Mortgage is looking for an experienced, professional individual to join our Information Technology team. The QA Analyst Team Lead role will consist of two major components: Testing and assisting the Manager with the continued improvement of QA practices/processes, along with the individual growth and development of each team member as it pertains to QA.


Assist in the day to day operations within the QA Analyst team:

  • Help lead and direct workflow of other developers while aiding in the development of team members through training.
  • Cultivate and disseminate knowledge of QA best practices.
  • Assist in the development, maintenance, and adherence to QA processes and procedures.
  • Assist and assume in responsibilities of the QA Manager position when he/she is out of the office or unavailable.
  • Partake in mentoring/training current and future team members.
  • Assist in the hiring process of new team members.

Develop and test internal programs

  • Develop and establish quality assurance measures and testing standards for new applications, products, and/or enhancements to existing applications throughout their development/product lifecycles.
  • Create and execute test plans and scripts that will determine optimal application performance according to specifications.
  • Ensure that testing activities allow applications to meet business requirements and systems goals, fulfill end-user requirements, and identify existing or potential issues.
  • Communicate test progress, test results, and other relevant information to project stakeholders and management.

Make recommendations for improvement of applications to programmers and software developers/management, assist in the assessment of manual test cases pertaining to projects and build for functionality and practicality.

Test any new software to ensure integration into company systems meets functional requirements, system compliance and technical specifications.


  • Bachelor's degree in computer science related field, or equivalent relevant work experience and technical knowledge.
  • 4 - 6+ years of direct experience in overseeing the design, development, and implementation of quality assurance standards for software testing.
  • 2+ years of direct experience as a lead tester for major application integration and/or major application produces releases.
  • 2+ years of experience in supervisory or similar leadership role.
  • Experience using Jira and Selenium preferred.
  • Excellent computer technical knowledge.
  • Experience in the mortgage industry preferred but not required.
  • Ability to work effectively in a fast-paced environment with low tolerance for error.
  • Occasional travel with overnight stay.
  • Professional dress and demeanor.

Company Overview:

Franklin American Mortgage Company is a privately-held mortgage banking firm. We are built upon traditional values and beliefs and our dedication to professionalism, unparalleled customer service and integrity in decision making and processes continues to set us apart within the industry. Internally, employee feedback often talks about our team-oriented culture, supportive management and our ability to focus on growing and encouraging employees to achieve success individually and collaboratively through team dynamics. We choose to challenge ourselves to continue to be the best mortgage banker in an evolving industry.

Franklin American Mortgage Company offers a three-tiered Medical Plan, Dental, Vision, Disability Plans, Company Paid Life Insurance and Wellness Program. Medical Insurance is available within 30 days of employment. Franklin American also offers Paid Time Off, Holiday Pay, 401k plan, professional work environment, room for growth and career advancement.

 For more information about the company and its services, please go to

Equal Opportunity Employer

Franklin American Mortgage Company
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