Franklin American Mortgage Company
  • Franklin, TN, USA
  • Full Time

Servicing Specialist 

Franklin American Mortgage is looking for an experienced, professional individual to join our Accounting team. The Servicing Specialist I will assist with the tax and insurance administrative functions and customer service.


  • Opening and processing incoming insurance mail including looking up loan status, posting insurance disbursements, printing documents and forwarding insurance bills to investors as needed.
    • Researching insurance issues to resolution.
    • Obtaining insurance renewal bills from insurance agents.
  • Generating and reviewing daily and monthly reports.
  • Generating Change of Servicer notices.
  • Answering borrower calls about taxes and insurance by returning voice mail messages and responding to emails.
  • Processing returned mail.


  • Excellent knowledge of Microsoft Office Suite including Excel.
  • High school diploma or GED, or equivalent experience.
  • Excellent organizational and time-management skills.
  • Excellent critical-thinking and problem-solving skills.
  • Excellent analytical skills, with strong attention to detail.
  • Excellent written and verbal communication skills.
  • Excellent customer service and data entry skills.
  • Ability to interact with all levels of individuals, both internal and external.
  • Ability to work effectively in a fast-paced environment with low tolerance for error.
  • Ability to adapt to shifting priorities based on business demands.
  • Ability to maintain strict confidentiality.
  • Professional dress and demeanor.

Company Overview:

Franklin American Mortgage Company is a privately-held mortgage banking firm. We are built upon traditional values and beliefs and our dedication to professionalism, unparalleled customer service and integrity in decision making and processes continues to set us apart within the industry. Internally, employee feedback often talks about our team oriented culture, supportive management and our ability to focus on growing and encouraging employees to achieve success individually and collaboratively through team dynamics. We choose to challenge ourselves to continue to be the best mortgage banker in an evolving industry.

Franklin American Mortgage Company offers a three-tiered Medical Plan, Dental, Vision, Disability Plans, Company Paid Life Insurance and Wellness Program. Medical Insurance is available within 30 days of employment. Franklin American also offers Paid Time Off, Holiday Pay, 401k plan, professional work environment, room for growth and career advancement.

For more information about the company and its services, please go to

Equal Opportunity Employer

Franklin American Mortgage Company
  • Apply Now

  • * Fields Are Required

    What is your full name?

    How can we contact you?

  • Sign Up For Job Alerts!

  • Share this Page