Franklin American Mortgage Company
  • Franklin, TN, USA
  • Full Time

Servicing Specialist I 

Overview: Franklin American Mortgage is looking for an experienced, professional individual to join our Servicing team within Accounting. The Servicing Specialist I will assist with the tax and insurance administrative functions and customer service.

Duties Include:

  • Generating and reviewing daily and monthly reports
  • Generating Change of Servicer notices
  • Answering borrower calls about taxes and insurance
  • Returning voice mail messages
  • Responding to emails
  • Opening and processing incoming insurance mail
  • Looking up loan status
  • Posting insurance disbursements
  • Printing insurance documents
  • Obtaining insurance renewal bills from insurance agents
  • Researching insurance issues to resolution
  • Forwarding insurance bills to investors
  • Processing returned mail

What we need from you:

Mortgage and/or title company experience preferred


Outstanding organizational and time management skills

Strong communication skills, both written and verbal

Knowledge of excel

Detail oriented

Ability to prioritize daily work load

Ability to work in a fast- paced environment

Ability to work independently as well as part of a team

Why Franklin American for you:

  • Three tiered Medical Plan, Dental, Vision, Disability Plans, Company Paid Life Insurance. Medical Insurance is available within 30 days of employment.
  • Paid Time Off and Holiday Pay
  • 401k plan
  • Professional work environment
  • Room for growth and career advancement


 Franklin American Mortgage Company is a privately-held mortgage banking firm. We are built upon traditional values and beliefs and our dedication to professionalism, unparalleled customer service and integrity in decision making and processes continues to set us apart within the industry. Internally, employee feedback often talks about our team oriented culture, supportive management and our ability to focus on growing and encouraging employees to achieve success individually and collaboratively through team dynamics. We choose to challenge ourselves to continue to be the best mortgage banker in an evolving industry.

 For more information about the company and its services, please go to

Equal Opportunity Employer


Franklin American Mortgage Company
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